Equipment condition, incident history, software versions, operating environment and system criticality are reviewed.
General principle
The end of warranty does not automatically rule out further support. After configuration, condition and component availability are assessed, a separate post-warranty service format may be proposed. Availability and terms are determined individually.
Key information
Terms and operating procedure
Diagnosis, effort, required components, cost and schedule are agreed before paid work begins.
Where technically appropriate, component, capacity, interface or software environment upgrades may be considered.
The assessment may result in recommendations for maintenance, spare parts or planned equipment replacement.
What to include
Context shortens the path to an answer
You can still submit a request if some information is unavailable. We will clarify what is needed in the next message.
- —Equipment scope and age
- —Fault and previous service history
- —Current workload and downtime criticality
- —Request objective: repair, maintenance or modernization
Discuss your requirement