Before work begins, the product and delivery are identified and the applicable documents and warranty status are reviewed.
General principle
Warranty applies to a specific product and configuration. Its period, territory, service method and other terms are defined in the contract, specification, product datasheet or delivery warranty documents. This page explains the general principle and does not modify the agreed terms.
Key information
Terms and operating procedure
The fault and operating conditions are clarified before determining whether the case falls within warranty service.
Diagnosis, repair, component replacement or another procedure is performed in the format defined by the delivery documents.
If this general website description differs from the delivery documents, the contract, specification, datasheet and agreed warranty terms apply.
What to include
Context shortens the path to an answer
You can still submit a request if some information is unavailable. We will clarify what is needed in the next message.
- —Organization and contact person
- —Model, configuration or other product description
- —Delivery documents or references when available
- —Fault description and conditions in which it occurs
Discuss your requirement