The request is sent through the stated channel with contacts, equipment description and issue summary. Receipt is confirmed or clarifications are requested.
General principle
A consistent request procedure separates intake, diagnosis, warranty decisions and commercial service work. Each stage records the information received and the next action.
Key information
Terms and operating procedure
The request is classified as consultation, documentation, compatibility, incident, warranty, maintenance or post-warranty work.
The parties clarify information, verification format, equipment transfer and commercial terms when work is outside warranty.
The outcome is recorded by message, service act or another document depending on the work and applicable terms.
What to include
Context shortens the path to an answer
You can still submit a request if some information is unavailable. We will clarify what is needed in the next message.
- —Contact details and organization
- —Equipment and delivery documents
- —Symptoms, time and conditions of occurrence
- —Actions taken, photos and event logs
Discuss your requirement