An agreed maintenance plan may include inspection, health checks, event analysis, version review and operational recommendations.
General principle
Service maintenance is broader than warranty: it may include consultation, diagnosis, preventive maintenance, repair and change assistance. Scope, frequency, location and timing are defined by a service program or separate agreement.
Key information
Terms and operating procedure
Work begins with symptoms and context, followed by a decision on remote review, equipment delivery or an on-site visit.
The work scope, spare parts and equipment return procedure depend on equipment type and the agreed service level.
When included in the program, the result is documented in a service act, report or operational recommendations.
What to include
Context shortens the path to an answer
You can still submit a request if some information is unavailable. We will clarify what is needed in the next message.
- —Equipment list and operating location
- —Preferred format: one-time work or recurring maintenance
- —Timing and site access requirements
- —Expected outcome and required reporting documents
Discuss your requirement